How can we help?
Need help with Doorive, your account, or something you scanned? Start with the common questions below or contact us directly.
Quick help
I can't sign in
Make sure you're using the same sign-in method you originally used for your Doorive account. If you signed up with Google, continue using Google Sign-In.
If the problem continues, contact Doorive Support.
My flyer won't scan
Make sure the paper is visible, reasonably well lit, and inside the camera frame.
Doorive works best with flyers, door hangers, mailers, notices, menus, and similar disposable paper.
If Doorive still can't process the item, try taking the photo again.
The extracted information is incorrect
Doorive automatically reads information from photographed paper, so occasionally a business name, date, phone number, offer, or other detail may be interpreted incorrectly.
Try rescanning the item with a clearer photo.
If the issue continues, contact Doorive Support and describe what happened.
I can't save something to Contacts
Doorive needs permission from your device before it can save contact information.
Check that Contacts permission is enabled for Doorive in your device settings.
Doorive only uses this permission when you choose to save information to your contacts.
I can't add an event to my Calendar
Doorive needs Calendar permission before it can add an event.
Check that Calendar permission is enabled for Doorive in your device settings.
Doorive only uses Calendar access when you choose to add an event.
I want to remove a saved item
You can remove items you no longer want to keep from within Doorive.
If you're unable to remove an item, contact Doorive Support.
Account & privacy
You control your Doorive account and the information associated with it. You may contact us to make an account or privacy request.
Delete my account and data
You can request deletion of your Doorive account and associated data at any time.
Until in-app account deletion is available, send your request to:
Subject: Delete my Doorive account
Please send the request from the email address associated with your Doorive account so we can reasonably verify it.
View Privacy Policy →Request my data
You may request information about the personal data associated with your Doorive account.
Send your request to:
Subject: Doorive data request
Correct my information
If personal information associated with your Doorive account is inaccurate, you may request a correction.
Contact:
Subject: Correct my Doorive information
California privacy rights
California residents may have additional rights regarding their personal information under California law, including rights to request access to, deletion of, or correction of certain personal information.
Doorive does not sell personal information or share personal information for cross-context behavioral advertising.
To submit a California privacy request, contact privacy@doorive.com. Please provide enough information for Doorive to reasonably verify the account associated with your request — information provided for verification is used only as necessary to process the request.
Doorive will not discriminate against users for exercising applicable privacy rights.
Still need help?
If the answers above don't solve the problem, contact Doorive Support.
support@doorive.com- A short description of the problem
- What you were trying to do
- Your device type
- Any error message you saw
Doorive is currently an early-stage product. We review support requests as quickly as we can.